Delivery and Returns Information

Delivery Information

A flat rate of £4.99 will be charged on all orders and dispatched within 1 working day. We use Royal Mail 1st Class or APC next day service Monday to Friday. We must be notified of any items damaged in transit, short delivered or not as ordered within 7 days of receipt. After 7 days you will be deemed to have accepted the order as undamaged and correct.

Recycled packaging will be used whenever possible

Cancellation and Returns

Under the Distance Selling Regulations, you (the buyer) have a period of 14 days after the date of delivery within which you can cancel this purchase and get your money back. However, you (the buyer) must pay for the cost of returning the item which should be sent by recorded delivery.

If you wish to cancel your purchase you must notify us within 14 days of taking delivery using the contact form. Any un-wanted item returned, must be un-used and in the original un-damaged saleable packaging and sent along with your original receipt within 21 days of taking delivery. Items not returned within 21 days will be deemed to have been accepted. Personalised or specially ordered items are not returnable unless faulty. Please note that you (the buyer) are responsible for the cost of returning the item. 

If you think you have Faulty/Damaged goods you should first state the problem using the contact form. The goods should then be returned within 7 days again stating the nature of the fault and accompanied with your original receipt for a full refund or exchange. 

Liability

LUMINEO CENTRE accepts no liability for any direct, indirect, special, or consequential damages, or any lost profits, or other losses or damages of any kind, whether or not LUMINEO CENTRE is advised of the possibility of such damages, that may occur as a result of using this website and the software/data it contains.

Authorised returns address.

Lumineo Centre

29 High Street

Pateley Bridge

Harrogate

North Yorkshire

HG3 5AL